FAQ

Parent FAQ

 

Most Common Questions:

General Information:

What Instruments do you teach? Many of our instructors are multi-instrumentalists. The more common the instrument, the more teachers and availability there will be for lessons on those instruments. So, Piano, Guitar, Bass, Drums, Trumpet, Violin, Saxophone, Ukulele, Flute, Trombone, are more common and have more availability. Whereas,  Cello, Double Bass, Euphonium, Piccolo Flute, etc…will have less availability and require more flexibility on both ends to find lesson slots for.

Do you teach beginners as well as advanced or adult students? We welcome all levels and ages!

Where are lessons held? We have multiple locations! Many are with local schools and academies and we also teach with public partners such as Rockin’ Robbie’s in both Concord and El Cerrito. Click either link to enroll now!

What styles of music do you teach? We teach nearly all styles of music including, Jazz, Blues, Rock, Pop, Folk, and Classical. Generally, lessons are personalized to the student to help them attain their goals. We also teach our students to read and write the music they are learning so that they are musically literate, which allows them to study any style of music in the future.

Scheduling & Attendance:

How do I sign up for lessons? We created a very easy, step-by-step process right here on this site to enroll in lessons with your choice of instructor, day, time and instrument. For lessons in Concord, click here. And for lessons in El Cerrito Click here. You will be walked through the entire process through  completion with all instruments, teachers and availability presented to you. If you don’t see an available teacher at a specific time you need, please message our team directly at 925-322-6555 and we will respond to you asap with our most aligned options.

What is your scheduling process? Once you have chosen an instructor, instrument, day and time through the process described above, your lessons will begin on your chosen date. Payment is processed on the first of the month and if your choose to begin after the first at any point during the month, your lessons for that month will be prorated. After the first lesson, should you discover the time, day, instrument or instructor are not a good fit for you (or your child) please message us directly at: 925-322-6555 and we will be happy to offer options that work best for you and your family.

How do I reschedule or cancel a lesson? Once you have created your account in the steps described above you have 24/7 access to make adjustments to you or your child’s schedule without having to get ahold of someone or wait for a reply. To cancel, log in and select cancel. If that is done with 24 hours notice before the lesson you are cancelling,  a credit will be automatically applied to your account to use within the next 30 days. To reschedule, you can select a time on your current teachers schedule and use that credit, OR as we offer Shared Make-Ups, you can select a day/time within any other instructors availability who teaches that instruments schedule.

What happens if I miss a lesson? If you forget, or simply cannot make a lesson and were not able to notify us within 24 hours before the lesson, we still must pay our instructors so the lesson is charged and a make-up is not applied to your account.

Do you offer make-up lessons? Yes! With 24 hours advance notice you can cancel your lesson within your account and a make-up credit will be automatically applied.

Will I always have the same teacher every time? In most (90%) cases the answer is yes! But our instructors are educators and as such are constantly seeking to enrich and educate themselves further, which means they may have a trip to another country or a 4-week course they have to attend to become even better teachers than they already are. That’s one thing our Shared-Make-Ups Program is there to do, support the students and provide consistency when our teachers are ready to grow.

Pricing & Payment:

How much do lessons cost? Lessons are 30 minutes in length and cost $170 per month, same rate whether it’s a four or five week month.

How is payment handled? Lessons are billed at the beginning of the month on the 1st. They are auto-billed to the payment method you put on file securely with us through our billing platform and effectively book those 4 or 5 lessons in advance with our instructors.

Do you offer discounts for siblings, multiple lessons, or referrals? We are currently offering a 10% discount off the first month of lessons just use this link and it will be auto-applied.

Is there a registration or materials fee? No. No hidden fees.

Teachers:

Who are your teachers? Our instructors are a mix of degree-holding and touring-artist-level professional musicians. All are experienced educators who are passionate about teaching.

What qualifications do your teachers have? We have an equitably mixed staff of teachers from both the academic and stage/touring/recording realms of musical experience and literacy. If you prefer one or the other, please just let us know in the “Notes” section during your registration.

Can I switch teachers? Yes! If you feel your instructor is not a good fit for you or your child, please message us at 925-322-6555 and we will work with you to find the best possible solution.

Policies and Programs:

What is your cancellation policy? We ask for 24-hour notice to reschedule or cancel. This keeps things fair for teachers and students.

Do I need to own an instrument before starting lessons? It’s best to have your own instrument to practice on at home, so bring whatever instrument you have currently to your first lesson. If it will work for the short-term, our instructors will let you know. If it will be difficult for the student to advance due to the current state or condition of the instrument, both of our public locations are inside music stores filled with student-level pricing on quality instruments for you to choose from, and we’re happy to guide you in choosing the right one for you or your child!